Frequently Asked Questions

Is Hotel del Coronado open?

Hotel del Coronado and Beach Village at The Del will reopen to guests on June 26, 2020, at a reduced occupancy with modified amenities. Click here for full details on what to expect when you visit.

What measures are being taken to protect guests from COVID-19?

The wellbeing of our guests and Team Members is our highest priority, and we remain diligent in our commitment to provide a safe, hospitable environment for all who enter our doors. In response to COVID-19, we have taken additional measures, developed in consultation with global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous. As part of the Curio Collection by Hilton, we are also implementing an industry-defining standard of cleanliness and disinfection, Hilton CleanStay with Lysol protection. Highlights of this new program include: guestroom door seals to indicate no one has entered since the room was thoroughly cleaned; extra disinfection on high touch areas; removal of excess in-room amenities, guest-accessible hand sanitizer and disinfectant wipes throughout the resort; contactless check-in/check-out; innovative disinfection technologies; and more. In addition, face coverings are required for all team members and guests in public areas. Disposable masks are available at the front desk. Team members are also screened daily for symptoms and receive temperature checks before reporting to work.

Can I visit the restaurants, spa, shops, or beach if I am not staying overnight?

Yes. We welcome locals and day visitors to enjoy The Del and our many onsite activities and dining venues. The following areas are reserved for overnight guests only: Fitness Center and guest room areas. We also prioritize overnight guests at our dining outlets.

What are the dining options at the resort?

Serẽa (upscale sea-to-table dining experience open for dinner), Beach + Taco Shack (casual beachfront bar and taco shack), On the Rocks (casual beachfront eatery open for drinks and daytime dining), ENO Market & Pizzeria (Italian-style marketplace for dine-in and takeout, opens early August), Sun Deck (casual rooftop bar and grill experience with the best sunset viewing, reopens early August), Babcock & Story Bar (drinks and light fare, reopens early August), Sundae’s (ice cream style gelato). The following dining outlets are closed until further notice: Sheerwater and Crown Room Sunday Brunch.

What are the top family activities at the resort?

1) The beach! Coronado Beach was named the world’s best by Dr. Beach, with sparkling gold sand and gentle waves. Hang out on a day bed or luxury lounge chair with food and beverage service at Del Beach. 2) Roast s’mores at sunset. 3) Surfing or paddleboarding lessons. 4) Rent a kayak, jetski, sailing or fishing adventure just across the street at Glorietta Marina.

How many pools are at the resort? Are they heated?

Hotel del Coronado’s main pool is undergoing an exciting transformation and is expected to reopen on July 19. Until the pool reopens, guests staying at Hotel del Coronado will be provided complimentary sand chairs and umbrellas, a daily $25 dining credit, and discounted self-parking. For guests staying at Beach Village, there are two additional pools plus three jacuzzis (jacuzzis are currently closed per Calfornia government guidelines). Our pools are heated year-round.

What are the check-in and check-out times?

Check-in begins at 4pm. Check out by 11am. You are welcome to store your luggage with us so you can enjoy the resort to the fullest.

Are pets allowed?

Yes. The Del welcomes pets weighing 40 lbs or less with a maximum of 2 per guest room. To ensure the comfort of all of our guests, there is a non-refundable pet charge of $125 to cover deep cleaning costs completed after every pet departure ($200 per stay for Beach Village accommodations). Pets are to be leashed or in a carrier when in public areas and are not permitted inside pool areas, fitness center, spa, salon or dining areas except On the Rocks.

How much is the resort charge daily and what does it include?

A $35 daily resort charge is added to the room rate and includes: Guest internet access; live streaming of Netflix, Pandora, Hulu, YouTube and Crackle; discount tickets to top San Diego attractions; and local and toll-free calls. Until the main pool reopens on July 19, guests staying in the Victorian building receive a daily $25 dining credit, discounted self-parking, and use of sand chairs and umbrellas at Del Beach. Beach Village guests also enjoy the use of sand chairs and umbrellas.

Can I reserve connecting rooms?

We would be happy to note the request for connecting or adjoining rooms in your reservation, but we are unable to guarantee.

Is there a shuttle service to and from the airport?

No. Hotel del Coronado has teamed up with Uber to provide safe and easy transport to your destination. To get your first Uber ride free (up to $20), sign up at get.uber.com/go/hoteldel, or download the app and enter the promo code hoteldel.

To arrange for private car service, contact LaCosta Limousine at 1-888-299-5466. Taxis are also readily available and can be called from the valet entrance. You can also take the Coronado Ferry across San Diego Bay to downtown San Diego; the Ferry Landing is 1.5 miles from The Del. Contact Del Concierge with any transportation questions at concierge@hoteldel.com.

How much is parking?

Self-parking is available on the north side of the resort in our new underground parking garage. Valet parking is not available at this time. Click here for parking rates.

Is smoking allowed in the rooms, balcony, or on the grounds?

All of our guestrooms, including balconies and patios, are non-smoking. Guests may smoke in designated smoking areas where ashtrays are located throughout the resort grounds, but it is not permitted in any other areas including the pool, restaurant patios, or indoor areas. Outside of resort grounds, the City of Coronado prohibits smoking on public property including the beaches.

What is your cancellation policy?

We understand that your plans may change, so to put your mind at ease we have an extremely flexible change and cancellation policy. Any reservation booked from March 12 to August 31, 2020, even with arrivals for dates beyond August 31, can be modified free of charge up to 24 hours before the scheduled arrival day. Otherwise, Hotel del Coronado has a 72 hour cancellation policy over most dates.

Are history tours available?

Currently, our history tours are not available. However, we look forward to bringing back at a future date our docent-led history tours, bringing life to the resort’s rich heritage, local legends, and most notorious ghost Kate Morgan.

Can I have a photo shoot at The Del?

Professional photography at Hotel del Coronado and its surrounding beach and outdoor areas for special occasions like engagements, weddings, and family reunions are reserved for guests of the hotel. To inquire about scheduling a photo shoot, please email our catering department at sanqq_catering@hoteldel.com

What renovation work is in progress and will it impact my stay?

This is an exciting and historic time at The Del. We are significantly enhancing the resort to ensure it lives on for generations. We are making every effort to ensure that it won’t disturb your stay and make your next one incredible. Many of our renovated spaces will be unveiled in summer 2020, including the upgraded pool, Cabana guestrooms and meeting space, ENO Market & Pizzeria, Sun Deck, and Babcock & Story Bar. Learn more about the Master Plan at masterplan2022.hoteldel.com.